Frequently Asked Questions

Paint, clean, clean or replace carpet, change locks, and make sure any repairs are completed.

We have 24-hour emergency maintenance technicians on call.

You can call the office, put a work order in on the online Resident Services portal or call stand-by emergency maintenance after hours.

In the order they are received unless there is an emergency.

No.

Stop by the office or call our emergency stand-by number if it is after hours.

You can hang pictures, etc. If you paint any walls, they will have to be returned to their original color when you move out.

Pool, Community Gardens, Dog Park, Volleyball, Basketball, Horseshoes, Amazon Hub Package Lockers, Smart Home Features and more.

When weather permits, our pools are typically open from Memorial Day to Labor Day. The operating hours are posted at the pool.

The laundry room is located on the lower level of each building.  We also have select apartments that have an in-unit washer/dryer.

Yes

There is a one-time, non-refundable pet fee where applicable and additional monthly pet rent per pet in the unit. Please see our Pet Policy on the Amenities page for additional information.

We allow up to two pets, cats, or dogs. The weight of one pet cannot exceed 75 pounds, and the combined weight of both pets cannot exceed 100 pounds fully grown.

Yes.

Stove, refrigerator, and garbage disposal.

Yes, please contact the Leasing Office for details.

Yes, please contact our Leasing Office for details.

Yes, we offer corporate housing through VIA by Edward Rose. Please contact your Leasing Office for more information.

Packages will be delivered to the Hub by Amazon for most of our communities, some packages may also be delivered to resident’s homes.

There are no quiet hours. We charge a fee to rent our community building (where applicable).

No

Appointments are encouraged and can be scheduled online or over the phone. Walk-ins are welcome, but you may have to wait.

Our management is usually available.

Typically, we will have a decision the same day as application. For people relocating from a different state, it could take up to three days.

On the day of your move-in you will pay your security deposit less the holding fee, pro-rated rent for the days you occupy the apartment, and any applicable pet and/or cable and internet fees.

Our Leasing Consultants are happy to provide any information for first-time renters.

You can pay your rent online through our online Resident Services portal, you can also pay your rent via app, or you can pay using a WIPS card.

Sign into your Resident Services account and go to Payments.

Outside of your monthly rent payment, if you choose to house a pet or subscribe to any applicable cable or internet services through our office.

Yes

Water, sewer, and trash removal.  Select apartments also include free gas heat

Contact Consumers Energy at 1-800-477-5050

Contact Bloom Broad Band

Yes. Contact our leasing office for more details.

You will be responsible for the behavior of your guests.

Contact the leasing office for more details, as prices may fluctuate based on the chosen lease term and/or move-in date.

You will need to pay a new security deposit.

No.

If you break your lease early, a 60-day notice is required, and the fee is 200% of your monthly rental rate.

N/A

We are located off the intersection of Grand Blanc Road and Fenton Road.

Grand Blanc School District

On-site

Yes, within 5 minutes

Kroger, Kohl's, Walmart, Sam's Club, and other large and small stores.

Starbucks is 4 minutes away.

Take Grand Blanc Road east from US-23, then turn north on Fenton Road.  Thornridge is about 1/4 mile north of intersection.

Located off Fenton Road, just north of Grand Blanc Road.